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Al Hasse
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Joined: 19 Nov 2005
Posts: 4379
Location: Bremerton, WA
1992 Chevrolet Camaro RS
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 Posted: Tue Nov 02, 2010 6:33 pm Post subject: Customer service at its best, or worst... |
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Anyone have any experience ordering from autotoys.com ?
I haven't, and probably will not. I was, and still am looking for a good quality set of H4 housings for a headlight upgrade. On their site, I found a nice housing by Hella, adapter socket and bulb included (I don't need the socket as I already have a set of Pilot H4 lights), but the product description stated "Not compatible with Camaro or Firebird."
http://www.autotoys.com/x/product.php?productid=550
Why? My headlights are 4" X 6.5", and I already run a set of H4 lights the same size, so I thought I'd ask the question on the submit question page (it's manned 24hrs). Back and forth through a series of 3 e-mails each, they insisted that my lights are a different size and that this is not 4 X 6.5, here goes with just the message bodies of the e-mails
To my question as to why they aren't compatible after reading the product description:
My reply
| Quote: | | Thanks, that's a really simple answer to something I already knew from the info in your website. What I asked is why are they not compatible. |
autotoys.com
| Quote: | | Because your headlights are not the size listed. |
My next reply
| Quote: | | I have a 4 headlight system, each light measures 4" X 6.5". Correct me if I'm wrong, but doesn't 165mm convert to approximately 6.5"? Camaros starting in model year 1993 have a smaller sized headlight. If these fit where a 4X6.5 inch sealed beam headlight fits, then they should work for me. |
autotoys.com
| Quote: | | No. It won't fit. We are going to tell you this for the third time. And it is not 4 x 6.5 |
I have since found the same housing (also available in pairs under a different part number) at Summit and posed the same question to them, and referenced my experience with autotoys.com and this was their reply:
| Quote: | These are designed to replace a typical 4656 sealed beam headlight. They are 164mm x 103mm lights which is 6.45" x 4.05". The actual outside dimensions of the light is 167mm wide x 107mm tall. This equates to 6.57" x 4.21". The HLA-003177801 is a pair of these 003177862 lights.
You will need to check with the other company to find out why and what year Camaro/Firebirds they are referring to. Perhaps they are referring to the early 4th gen's that use the 4351/4352 headlights which are smaller 50mm x 135mm?
Thanks,
Mark |
I had the same suspicion about the early 4th gens also since no year was referenced, but the tech on the other end insisted that they won't fit. I'll soon be ordering my housings from Summit.
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92 Camaro
89 Camaro
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RSFreak
The other "John"
Joined: 23 Jan 2004
Posts: 2946
Location: Renton
1989 Chevrolet Camaro RS
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| Posted: Tue Nov 02, 2010 8:48 pm Post subject: |
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So Autotoys = D-bags! 
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'86 Trans Am - 5.0L TPI - LT1 cam - 700R4 - WS6
'85 Camaro Berlinetta - IROC clone
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iansane
Member
Joined: 16 Jan 2004
Posts: 5742
Location: Bothell
1991 Pontiac Trans Am
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| Posted: Tue Nov 02, 2010 9:02 pm Post subject: |
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Wow. Hopefully they were just confused on the year...
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| Quote: | | Sometimes I actually think I'm slightly retarded in the mouth. |
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Al Hasse
Member
Joined: 19 Nov 2005
Posts: 4379
Location: Bremerton, WA
1992 Chevrolet Camaro RS
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| Posted: Tue Nov 02, 2010 9:20 pm Post subject: |
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| Wish I knew. When he said "it is not 4 X 6.5," did he mean mine or the one in the store? I know mine are 4" X 6.5" |
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iansane
Member
Joined: 16 Jan 2004
Posts: 5742
Location: Bothell
1991 Pontiac Trans Am
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| Posted: Tue Nov 02, 2010 9:41 pm Post subject: |
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I see the problem.
His are 6.5 x 4. Yours are 4 x 6.5. See the difference?
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| Quote: | | Sometimes I actually think I'm slightly retarded in the mouth. |
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Twilightoptics
Hardcore (12sec Club)
Joined: 13 Jan 2004
Posts: 9191
Location: Auburn , WA
1987 Chevrolet Camaro IROC-Z
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| Posted: Wed Nov 03, 2010 6:25 am Post subject: |
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Regular hella housing aren't much better than ebay housings. Look for Hella's E-Code housings.
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A redline a day keeps the carbon away! |
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Al Hasse
Member
Joined: 19 Nov 2005
Posts: 4379
Location: Bremerton, WA
1992 Chevrolet Camaro RS
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| Posted: Wed Nov 03, 2010 7:10 am Post subject: |
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| iansane wrote: | | Wow. Hopefully they were just confused on the year... |
How could I have missed that?
| Twilightoptics wrote: | | Regular hella housing aren't much better than ebay housings. Look for Hella's E-Code housings. |
I thought I read on one of the sites these are on that they are E code housings. I could be mistaken, but they are about twice the price of my e-Bay equivalent Pilots. |
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91camaro_rs
Member
Joined: 03 Dec 2008
Posts: 1712
Location: Fox Island, Wa
1991 Chevrolet Camaro RS
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| Posted: Wed Nov 03, 2010 8:19 am Post subject: |
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i think ebay has the "new and improved" version of mine, but they are rather costly
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'91 Camaro RS 5.7 TPI- 700r4- 3.27 posi- headers- chambered exhaust- |
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Twilightoptics
Hardcore (12sec Club)
Joined: 13 Jan 2004
Posts: 9191
Location: Auburn , WA
1987 Chevrolet Camaro IROC-Z
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| Posted: Wed Nov 03, 2010 8:32 am Post subject: |
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Summit doesn't carry the ecode. Hella in general is a better product and cost double to begin with.
Lot of Mazda guys use this company:
http://www.rallylights.com/SearchResult.aspx?CategoryID=364
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A redline a day keeps the carbon away! |
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Al Hasse
Member
Joined: 19 Nov 2005
Posts: 4379
Location: Bremerton, WA
1992 Chevrolet Camaro RS
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| Posted: Wed Nov 03, 2010 9:01 am Post subject: |
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Apparently I mistook the (ECE) as E-Code. In just the short time I was able to look at your link here at work, I could only see the H1 high beams in E-Code. A search is in order  |
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iansane
Member
Joined: 16 Jan 2004
Posts: 5742
Location: Bothell
1991 Pontiac Trans Am
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| Posted: Wed Nov 03, 2010 9:33 am Post subject: |
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I've bought a large number of bulbs and retrofits from rallylights over the years and been always happy with them. That's where I originally bought all my winky stuff. |
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